Returns & Exchanges

At Proven Skincare, we want you to love your personalized formula; if you are not satisfied with your results, we offer a 30-day satisfaction guarantee for all first-time orders.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer care team within 30 days of delivery to start your return or reformulations request.

• 2.
  Consult with an Esthetician

  For skincare concerns, our experts will review your skin profile to determine if a one-time complimentary adjustment to your formula is the best solution.

• 3.
  Pack and Ship

  Securely package your items and use the prepaid shipping label provided via email to send your products back to our processing center.

• 4.
  Receive Refund or Credit

  Once your return is received and inspected, we will issue a refund to your original payment method or apply store credit within 7-10 business days.