Frequently Asked Questions
Everything you need to know about your personalized skincare journey.
How do you determine my personalized formula?
We use our proprietary Skin Genome Quiz to analyze your skin type, concerns, lifestyle, and environment, matching you with the ideal ingredients from our database of over 20,000 clinical studies.
How long does shipping take for custom orders?
Since each product is freshly compounded specifically for you, please allow 5-7 business days for formulation before your order ships via standard ground delivery.
Are your products cruelty-free and clean?
Yes, all Proven Skincare products are 100% cruelty-free and formulated without parabens, phthalates, SLS, or synthetic fragrances.
What is your return policy for personalized items?
We offer a 30-day Reformulation Guarantee. If your custom formula isn't quite right, our dermatologists will adjust it for you for free, or you can return it for a full refund.
Do I need to update my Skin Genome Quiz results?
We recommend retaking the quiz every 3-6 months or whenever you move to a new climate, as environmental factors significantly impact your skin's needs.
Can I use Proven products with other skincare brands?
Our systems are designed to be comprehensive, but they can be used alongside other products. We recommend consulting with our experts to ensure ingredient compatibility.